PrimoQA automatically evaluates every AI support conversation against your quality standards. Stop guessing. Start measuring.
Conversations
12,847
Pass Rate
87.3%
Judge Accuracy
94.1%
Reviewed
2,341
AI bots resolve tickets, but you have no idea if the answers are correct or helpful.
You can't review every conversation. Important issues slip through the cracks.
Bad AI responses frustrate customers before you even know there's a problem.
Connect your support platform and start evaluating in minutes.
Link your Zendesk or Intercom in two clicks. We automatically sync your AI-handled conversations.
AI judges score every conversation against your quality criteria. Get instant pass/fail with detailed reasoning.
Dashboard shows pass rates, precision/recall metrics, and patterns in failures. Know exactly what to fix.
Built for QA teams who take customer experience seriously.
Create custom evaluation criteria that match your quality standards. Judges use Claude to analyze every conversation and provide detailed scoring.
Accuracy
94.1%
Avg Response Time
1.2s
One-click connection to your support stack.
Review random samples to measure judge accuracy. Track precision, recall, and F1 scores over time.
Track pass rates, identify patterns in failures, and monitor improvements over time. Know exactly where your AI needs work.
Your data stays safe with SOC 2 compliance and EU hosting.
Conversations evaluated
Average judge accuracy
Less manual QA work
Evaluation time
Get full access during our early access period.
Full access for early adopters
PrimoQA uses Claude to analyze each conversation against your defined quality criteria. You create 'judges' with specific evaluation prompts, and our system automatically scores every conversation, providing pass/fail results with detailed reasoning.
We currently support Zendesk and Intercom, with more integrations coming soon. Our connectors automatically sync your AI-handled conversations in real-time via webhooks or scheduled polling.
AI judges typically achieve 90-95% agreement with human reviewers. Our human calibration feature lets you review random samples to measure precision, recall, and F1 scores, so you always know how well your judges are performing.
Yes. We're hosted in EU (Frankfurt) for GDPR compliance, use encryption at rest and in transit, and are working toward SOC 2 certification. Your conversation data is never used to train AI models.
Most teams are up and running in under 10 minutes. Connect your support platform with OAuth, create your first judge, and start seeing results immediately.