Privacy Policy

1. Introduction

PrimoQA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us:

• Account information (name, email, company name)
• Early access request information (name, email, company, ticket volume)
• Support conversations you choose to analyze through our platform
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your requests and inquiries
• Send you technical notices and support messages
• Analyze usage patterns to improve user experience

4. Data Storage and Security

Your data is stored securely on servers located in the European Union (Frankfurt, Germany). We use encryption in transit and at rest, and implement industry-standard security measures to protect your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Early access request data is retained for up to 2 years or until you request deletion.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@primoqa.com.

7. Third-Party Services

We use the following third-party services to operate our platform:

• Clerk (authentication)
• Neon (database hosting, EU)
• Vercel (frontend hosting)
• Fly.io (backend hosting, EU)
• Anthropic (AI processing)

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@primoqa.com